If my order contains multiple items but only one is damaged, can I return the damaged item only or opt for a partial return?


Yes.  If you purchased multiple items in the same order, you can just reject the item, 

and ask for refund. But if you purchased multiple units of the same item, you will

need to either receive or reject all of the same items while you request for

refund. We suggest clicking on return/refund for all the items and provide relevant

documents for damaged item claim process. However, since only one item is

damaged, you may adjust the refund amount accordingly in order to reach an agreement with the seller